Unfortunately right now we do not accept any returns or changes but Customer satisfaction is the most important to us. If you have any serious query Whatsapp us or mail us at prerna@protonlabs.net now! 

We do not accept returns but we do exchanges if the Product arrived damaged (“Damaged Product”),

Cancellation Procedures:   After the Same Day Cancellation period (8 hours from order) has passed, We will only cancel orders for partial refund (for prepaid orders) for cancellation requests received after cancellation period.  To cancel your order, please send an email to prerna@protonlabs.net or can message us on Instagram @soapsheep.in within 8 hours of placing your order.

NOTE: You can share unboxing videos as pieces of evidence to raise claims fast on damaged or defective product.
Moving ahead, the following points need to be taken into consideration while making such videos:

1. All the sides should be clearly displayed in the video.
2. Label must be visible on the video itself clearly showing the order ID.
3. The packaging has to be opened in the video only. Cases, where the packaging has been pre-opened by the customer before recording the video, will be rejected.
4. The video has to be recorded in one stretch, clearly showing all actions. Edited videos, with cuts in between, will be rejected.