FAQs

Q: How long will it take for my order to arrive?

A: Shipping times can vary depending on where you live and what you have ordered. Please see the “Shipping Policy” under the services tab.

Q: How long will it take to process my order?

A: Processing times can vary from 1-3 days before being shipped.

Q: Will I receive a confirmation number when I place my order?

A. Yes, all customers will receive an order number after placing their orders. Please contact us if you don’t receive one within 24 hours.

Q: Who can I contact if I have a problem with my order?

A: All inquiries can be forwarded to prerna@protonlabs.net or through Instagram: @soapsheep.in

Q: How can I pay?

A: We accept all major credit cards, debit cards, UPI payments and cash on delivery.

Q: Is Checkout on this site safe and secure?

A: You can be absolutely sure that all purchases here are safe and secure.

Q: If I enter my email address will you sell my information?

A: We do not sell our customer’s information. Emails are strictly for follow-up and to send newsletters of our promotions and coupons for discounts only. For more check our Privacy policy